Solaris Green Energy Co., Ltd.

Help & Customer Service

Payment

Pricing and Payment

Generally we don´t accept PayPal or credit card payment but bank transfer (tt). You will find our bank details on your quotation and Proforma Invoice.
Please contact us if you need any more information about payment methods. All prices on the website are subject to change.
Once we receive a quote request we will provide a quotation and let you know how long the quotation is valid for.

Telegraphic Transfer (T/T)

A Telegraphic Transfer (or Telex Transfer) is a form of electronic bank transfer used to move funds between banks. This a fast, secure and relatively cheap way of sending funds electronically.
Our Bank Transfer Account Details:

Solaris Green Energy Co., Ltd
BENEFICIARY BANK: Bangkok Bank
BANK ADDRESS: 328/11, Moo2, T. AoNang, A. Muang, Krabi 81180
ACC. NO: 787 – 3002203
SWIFT: BKKBTHBK

Letter of Credit

Mechanism of Letter of Credit

LC is a common term used in all trade.

When talking of LC, there may have many questions among traders.
What is Letter of Credit?
How does Letter of Credit work?
How many types of LC are there?
How do these types of Letter of Credit work?
Which type of Letter of credit is safe for Exporter?
Which type of LC is safe for Importer?
How to provide credit period to buyer under Letter of Credit?
Can we get my products immediately up on shipping goods under Letter of Credit?

What is LC Letter of Credit in export import business?/ What is Letter of Credit?
Letter of credit is an assurance given by the buyer’s bank to remit the amount to the seller through seller’s bank on maturity, as per the terms and conditions of document based on the contractual agreement between buyer and seller. Now in simple words, If LC opened on your name as beneficiary, you will receive amount though the buyer’s bank (opening bank)  on the agreed time. All Letters of Credit for export import trade is handled under the guidelines of Uniform Customs and Practice of Documentary Credit of International Chamber of Commerce (UCP 600).  I know, the above explanation about Letter of Credit is not perfect.
There are various types of letters of credit like Revocable, Irrevocable, Confirmed, Unconfirmed, Clean & Documentary, Fixed, Revolving, Transferable, Back to Back etc. Most common and safe LC is Irrevocable Letter of Credit for both buyer and seller.
When can exporter get money under LC?
As per the agreed terms between buyer and seller, the period of credit is decided. Based on such period of credit,  the time to effect payment by opening bank (buyer’s bank) is determined.
What is Sight LC and how does LC at sight work?
Now let us discuss the mechanism of working LC at sight.  How does sight letter of credit work?
Procedures to get money under Letter of Credit at sight.
Opening a Letter of Credit at sight is common practice in the export business. Under sight LC, the payment of export proceeds sent to seller’s bank by buyer’s bank immediately up on receipt of original shipping documents as per the terms and conditions mentioned on LC.
Once after completion of export customs clearance procedures, the exporter prepares all required documents as per the terms and conditions of letter of credit. These documents will be submitted with exporter’s bank, along with the original LC. Bank verifies all documents and make sure, the documentation is in order as per LC conditions. These documents will be sent to buyer’s bank and in turn to the buyer after necessary approval in documentation by seller’s bank. Once the buyer’s bank receives the documents, the export sales amount as per the said documents will be sent to exporter’s bank.   However, the documentation of each consignment must be as per the conditions of LC at sight and the buyer’s bank has the right to reject payment on any violation of such documentation.  This is the procedures under letter of credit at sight.

Letter of Credit

How long is the Credit period under Letter of Credit:
The credit period of LC can be determined my mutually agreed terms and condition by buyer and seller before sales takes place.
Some time, the foreign buyer may demand credit period of 30 days, 60 days, 90 days, 120 days etc. However as per government regulation, the total period of credit should not exceed more than 180 days.
Normally the credit period is calculated from the date of shipment. The date of shipment is determined on the basis of date of bill of lading or airway bill.​

Bank Guarantee(BG)

A Bank Guarantee is a negotiable financial debt instrument made by a Guarantor Bank on behalf of an applicant to mitigate risk on behalf of the Beneficiary. It may be used to assist in trade finance, international trade, domestic trade and various other types of contracts where a vetting third-party (e.g. an issuing bank) could be used.

General handling procedures for a Bank Guarantee:
1.    Fill in and sign the Bank Guarantee application form.
2.    Submit the relevant background information for the Bank Guarantee, including contract and approval documents.
3.    Provide the relevant guarantee format with an official seal.
4.    Enclose recent financial statements and other supporting documents.
5.     Fulfill the type of guarantee required by the bank, such as deposit payment, pledge, third-party credit guarantee or property mortgage or other method of guarantee, such as a capital guarantee account.
6.    After the bank has completed a background check on the applicant’s credit information, performance capability, project feasibility, guarantee clause and the condition of the applicant’s guarantee, pledge or mortgage, the Guarantee Letter will be issued.

Dispatch & Delivery

By Sea

For sea shipments the buyer or the buyer’s agent are responsible for gaining customs clearance. Please note that while sea freight delivery times are longer, sea freight rates are generally lower than air freight rates. FOB – Free On Board CIF – Cost, Insurance and Freight

By Air

For air shipments the buyer or the buyer’s agent are responsible for gaining customs clearance. Please note that while air freight delivery times are quicker, air freight rates are generally higher than sea freight rates.
FOB – Free On Board
CIF – Cost, Insurance and Freight

Inland transportation in Thailand

We are using different local companies for deliveries within Thailand (e.g., Nim Express, Flash Express, Kerry Express, TP Logistics, BW Logistics etc.).

Solaris Green Energy is not responsible for any defects that may occur due to transport issues after leaving our warehouse.

Warranty

General conditions

The warranty for each product is the respective manufacturer’s warranty.
The warranty conditions for each manufacturer are valid only!

Solar Panel

Start of Warranty: From the date of bill of lading. Warranty Evidence: The bill of lading date, product serial number, product model number and a completed warranty. Scope: Any damage that occurs during the Warranty Period will be evaluated by qualified service providers authorized by Solaris.

Solar Inverter

Start of Warranty: From the date of bill of lading. Warranty Evidence: The bill of lading date, product serial number, product model number and a completed warranty. Scope: Any damage that occurs during the Warranty Period will be evaluated by qualified service providers authorized by Solaris.

Energy Storage System

Start of Warranty: From the date of bill of lading. Warranty Evidence: The bill of lading date, product serial number, product model number and a completed warranty. Scope: Any damage that occurs during the Warranty Period will be evaluated by qualified service providers authorized by Solaris.

Customer Service

Terms & Conditions

Any Pro Forma Invoice (“PI”) or Purchase Order (“PO”) shall be subject to these General Terms and Conditions.

Track Your Order

Please contact your sales representative. Once your order has been submitted online you will be able to check the order status and logistics information directly.

Submit a Complaint

If you have a complaint about a faulty or defective product please contact our customer service representatives via web chat, phone or email. Please note regional working hours.

Contact Us
Monday to Friday 09:00-17.00 GMT/UTC + 07:00 hour

Email Please email customer@solaris.co.th. We aim to reply to emails within 24 hours.

Refund or Exchange

Please check with your sales representative about how to submit a claim. In order to return a faulty or defective product the buyer must submit a brief error report to Solaris Green Energy or to the manufacturer directly. Any faulty or defective product authorized for return must be returned in the original shipping packaging or other packaging that is equally and sufficiently protective of the products.
This Warranty only covers repair or replacement of the defective product within the valid warranty period.
If the products are replaced within the warranty period, the remaining warranty period will be automatically transferred to the replacement products.
Solaris Green Energy does not cover removal or reinstallation costs or expenses for faulty or defective products including labor costs or other expenses like shipping/transport costs, Duty Taxes, customs Handling costs etc.

Privacy Policy

Privacy Policy This privacy policy sets out how Solaris Green Energy Online Store uses and protects any information that you give Solaris Green Energy Online Store when you use this website. Solaris Green Energy Online Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Solaris Green Energy Online Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode
For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info(at)solaris.co.th
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Head Office 654/1 Moo4, Saithai
Amphur Muang, Krabi 81000 Contact

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

cookie namecookie description
cartThe association with your shopping cart.
category_infoStores the category info on the page, that allows to display pages more quickly.
compareThe items that you have in the Compare Products list.
currencyYour preferred currency
customerAn encrypted version of your customer id with the store.
customer_authAn indicator if you are currently logged into the store.
customer_infoAn encrypted version of the customer group you belong to.
customer_segment_idsStores the Customer Segment ID
external_no_cacheA flag, which indicates whether caching is disabled or not.
frontendYou sesssion ID on the server.
guest-viewAllows guests to edit their orders.
last_categoryThe last category you visited.
last_productThe most recent product you have viewed.
newmessageIndicates whether a new message has been received.
no_cacheIndicates whether it is allowed to use cache.
persistent_shopping_cartA link to information about your cart and viewing history if you have asked the site.
pollThe ID of any polls you have recently voted in.
pollnInformation on what polls you have voted on.
recentlycomparedThe items that you have recently compared.
stfInformation on products you have emailed to friends.
storeThe store view or language you have selected.
user_allowed_save_cookieIndicates whether a customer allowed to use cookies.
viewed_product_idsThe products that you have recently viewed.
wishlistAn encrypted list of products added to your Wishlist.
wishlist_cntThe number of items in your Wishlist.
Google analyticsGoogle analytics is enabled on this site to help us improve search performance only. Google analytics uses a cookie on your computer to keep a track of unique page visits.
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